Custom AI support assistant for an e-commerce brand
Bespoke AI tools and automations — chatbots, workflow bots and utilities built for your exact use case.
The challenge
- Support inbox drowning — 200+ repetitive questions a day about shipping, sizing and returns.
- Hiring agents was expensive; response times stretched past 24 hours.
- Customers were abandoning carts over unanswered questions.
The process
Turned FAQs, policies and product data into a structured knowledge base.
Developed a website assistant trained on their catalog and policies, with human handoff.
Ran 300+ real customer questions through it; tuned until accuracy passed 94%.
Launched on-site with escalation to humans for edge cases.
Results that speak
"It answers like our best support agent, instantly, at 3am. Our team finally focuses on real problems."
FounderE-commerce clientWhat you get
Every ai tools engagement includes these deliverables, tailored to your project.
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